POLICIES

1. Shipping Policy

Processing Time:
Orders are processed and shipped within 1-7 business days (Monday-Friday) from the time of purchase. You will receive an email notification with tracking details once your order has shipped.

Shipping Methods & Costs:
We offer a variety of shipping options at checkout. Shipping costs are calculated based on your location and the weight of your order. We work with trusted carriers to ensure safe and timely delivery.

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • International Shipping: Varies by destination

Please Note:

  • We are not responsible for delays caused by shipping carriers, including holidays or weather-related disruptions.
  • International customers are responsible for any customs duties, taxes, or import fees that may apply.

2. Return & Exchange Policy

At Little Dreamers, we want you to be fully satisfied with your purchase. If for any reason you're not happy, we offer the following return and exchange options:

Returns:

  • We accept returns within 30 days of receipt, as long as the item is unused, in its original packaging, and in sell-able condition.
  • To initiate a return, please contact us at info@littledreamers.net.au with your order number and reason for the return.

Exchanges:

  • We offer exchanges for defective or damaged items. If the product you received is not what you ordered or is defective, please notify us within 7 days of receipt so we can arrange a replacement or exchange.

Non-Returnable Items:
Certain items, such as personalised or customised products, opened baby products (like rattles, blankets, etc.), and gift sets, are not eligible for return for health and safety reasons.

Refunds:
Once your return is received and inspected, we will process your refund. Refunds will be issued to the original payment method, and you will receive a notification once it has been completed. Please note, shipping charges are non-refundable unless the return is due to an error on our part.

3. Privacy Policy

We take your privacy seriously. Your personal information will only be used for processing your order and communicating about your purchase. We do not share or sell your information to third parties. By shopping with us, you agree to the collection and use of your personal data as described in this policy.

Information We Collect:

  • Personal information (name, address, phone number, email)
  • Payment details (credit card number, billing address)
  • Order details (items purchased, shipping details)

How We Use Your Information:

  • To process and fulfil your order
  • To send you order updates and promotional offers (only if you opt-in for our newsletter)
  • For customer service inquiries

Data Security:
We use secure payment processing and encryption technology to protect your information during transactions. However, please note that no method of data transmission over the internet is 100% secure, so we cannot guarantee absolute security.

4. Payment Policy

We accept a variety of secure payment methods, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay
  • Afterpay (Buy now, pay later)

All transactions are processed securely through our payment gateway, and we do not store any of your payment information on our servers.

Afterpay:
We offer Afterpay as a payment option, allowing you to shop now and pay later in 4 interest-free instalments. Simply choose Afterpay at checkout and follow the prompts to complete your order.

  • Available to Australian customers only.
  • You will need to create an Afterpay account if you don't have one already.
  • Afterpay is subject to approval and may not be available for all purchases.

Currency:
All prices on our website are listed in AUD (Australian Dollar).

5. Pricing Policy

Prices for products on our website are subject to change without notice. We make every effort to keep our pricing accurate and up-to-date. If you have any concerns regarding a price, please reach out to us before placing an order.

Discounts & Promotions:
From time to time, we may offer discounts or promotions, which will be clearly displayed on our website or communicated via email. These offers may be subject to specific terms and conditions.

6. Gift Cards

Gift cards are available for purchase in various denominations. These are delivered via email with a unique code that can be redeemed at checkout. Gift cards are valid for [X] months from the purchase date and can be used on any product available in our store.

Terms and Conditions:

  • Gift cards cannot be returned or exchanged for cash.
  • If your order total is less than the gift card amount, the remaining balance can be used on future purchases.
  • Lost or stolen gift cards cannot be replaced.

7. Customer Service

Our goal is to provide exceptional service to every customer. If you have any questions or concerns about your order or our products, please feel free to reach out to us:

We aim to respond to all inquiries within 1-2 business days.

8. Terms of Use

By using our website and purchasing products from Little Dreamers, you agree to abide by the following terms:

  • All content on the site, including images, descriptions, and logos, is the intellectual property of Little Dreamers and is protected by copyright laws.
  • You agree not to copy, distribute, or use any of our content without permission.
  • We reserve the right to modify or update these terms at any time. Any changes will be posted on our website.

9. Product Disclaimer

All products sold on our website are intended for use with babies and children. However, we recommend adult supervision at all times when using our products. Please carefully read and follow any instructions or warnings provided with the product.

Safety:
We ensure that our products are made from non-toxic, safe, and Eco-friendly materials. However, as with any baby product, please inspect items before use and discontinue use if any product shows signs of damage.